Stage – "Expérience client" à la division des moteurs militaires H/F


Key information

Customer services and support
Program / Customer Relations
Corbeil - evry, Ile De France, FRANCE
Internship / Student, Full-time, 6 mois
Master Degree
First experience
English Intermediate

Job description

Dans le cadre de ses missions, le service ‘Expérience client' de la division des moteurs militaires cherche à promouvoir l'excellence client et développer son offre de services.

En tant que Stagiaire, votre mission sera de :

Sur l'axe 'satisfaction client'

  • - Participer au pilotage de la satisfaction client
  • - Participation au recueil périodique de la satisfaction client et au suivi des plans d'actions associés
  • - Participation à l'organisation et mise en place de l'enquête satisfaction client 2020

Sur l'axe : Développer/valoriser les nouveaux services

  • - Participation à la réalisation des documents marketing des nouveaux services (Fiche service, Flyer, Story board, Video ..)
  • - Participation au maintien et à la mise à jour du catalogue des services
  • - Prendre en compte les retours d'expérience pour l'amélioration continue des services

Job requirements

Formation bac+5 Marketing avec option Marketing Produit (notions de User eXperience).

Curieux et rigoureux, vous aimez travailler en équipe
Logiciels : pack office – des connaissances Mind Manager et Power BI seraient un plus

Company information

Safran Aircraft Engines

Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 92,000 employees and sales of 21 billion euros in 2018. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran undertakes Research & Development programs to meet fast-changing market requirements, with total R&D expenditures of around 1.5 billion euros in 2018.

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters and is featured on the "Happy at work" rankings. The Group places fourth on the Universum ranking for the favorite companies of newly-qualified engineers in France.

Safran Aircraft Engines designs, develops, manufactures and markets, either on its own or in collaboration with partners, engines for commercial and military aircraft, to the best levels of performance, reliability and environmental friendliness. Through CFM International (a 50:50 JV between Safran Aicraft Engines and GE), the company is also the world leader in short- and medium-haul aircraft propulsion systems.

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